Configuration management is the process of identifying, controlling, verifying, and showing the relationships among all infrastructure components.
Release management is the process of introducing approved and tested release packages into the infrastructure in a planned and orderly manner.
A stable IT infrastructure doesn’t suffer service interruptions. A flexible organization can adapt to new challenges. These qualities help a company use its information resources to become more productive.
Configuration management and release management, when used together, ensure that those transactions happen quickly and accurately.
For more information check out these ITIL resources:
Additional ITIL Resources
Thursday, October 07, 2004
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